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Shop Update Thursday September 20th! Shop Update Thursday September 20th!

Shop Policies

Customer Service

Please direct all questions and inquiries to: keshiadelmarjewelry@gmail.com Please note that our general business hours are Monday-Friday 9am- 5pm (Hawaii Standard Time) when awaiting a response.

Shipping 

Within the United States we offer First Class and Priority Shipping. We do ship world wide! If your country is not registering as a country that we ship to please just send us an email at keshiadelmarjewelry@gmail.com with your shipping address and we will be able to set up shipping to your location via our website. Your package will be shipped in a box or small gift bag and inside you will either locate the piece in a plastic anti tarnish bag or with an anti tarnish strip. There will be a slip indicating how to care for your jewelry. Each package comes with a complimentary polishing cloth to help you polish your cloth upon arrival and for some time. These cloths are available online or at any local drug store. Please use only a sunshine cloth to polish your piece.

Returns and Exchanges

If you are not completely satisfied with your purchase, you can send it back to us for an in store credit within 5 days of receipt. Custom pieces, One- of- a- kind or sale items are final sale and are not elgible for return or exchange. Please print our return form and fill it out and include it in your package, as well as your original receipt. For your protection, please pack your return item securely and return your order with an insured track-able carrier and retain your receipt. Keshia Del Mar Jewelry is not responsible for items damaged or lost in transit. We cannot refund shipping charges on returned, exchanged or damaged items. We are unable to accept returns of worn or damaged items and reserve the sole right to determine if an item has been returned in it's original condition.

If you need to return or exchange an item, please contact us first at keshiadelmarjewelry@gmail.com and we will send you a return/exchange form to fill out and include it with your item.

Materials and Care

The inherent nature of metal causes silver and especially brass to develop a natural patina over time from exposure to oxygen and moisture from the skin. You can restore the luster on the surface using a treated polishing cloth. The main metals we use in our designs are sterling silver, jewelers brass and gold filled and gold plated material. Both gold fill and gold plate are 14k gold over brass but gold fill has a thicker layer of gold than gold plate. To preserve the look of the jewelry, keep it clean and dry, and avoid contact with any chemicals. For more details please see our section on jewelry care. 

Keshia Del Mar Jewelry is designed and handcrafted in Ketchikan, Alaska. Each piece is created using quality materials and there may be slight variations due to the handmade nature of the materials. If youe have any questions of where we source our materials please do not hesitate to ask. Please allow up to 1-2 weeks for production of your piece before shipping.

Repairs

Please note that each piece is handmade by Keshia in her studio and are delicate yet strong pieces that must be cared for and handled delicately as any other jewelry piece. We will gladly repair items purchased within 30 days of purchase. Please note that Keshia Del Mar Jewelry is not responsible for shipping charges on repair items. Please contact us first for repair authorization at: keshiadelmarjewelry@gmail.com

Privacy Policy

We will not sell, share or trade any information you supply to us with a third party either from transactions on this website or signing up for our email list.

Copyright 2017, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of Keshia Del Mar Jewelry.